Next Level Agenda at Level Up 22

New in '22... Tracks!

A Leveled Up Agenda... Bring a Teammate to Help See it All

Looking for the shareable decks from Level Up 22? Click here.

Click here to download the PDF Agenda. 

You will find the same great content you've come to expect from MAC in the past...  plus some. MAC took the spirit of 'leveling up" to heart and increased the overall number of sessions offered. To fit them all in, we have utilized tracks. You won't be able to see everything. We encourage you to bring a teammate or three so your organization doesn't miss a single important session. 

Day 1 Agenda - March 1*

Sessions will occur concurrently throughout the day. This means MAC can offer more content than ever and gives you a chance to let multiple team members experience Level Up.

There will be time to move between rooms after/before every session. 

Opening Keynote

 9:00   am The Future of Payments: Intersecting of Traditional and Digital Finance

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 10:15   am The Biggest Topic In Cannabis Today: Delta-8 THC 
Presented by LegitScript
 10:30   am Networking Break

Tactical Track AM

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Practical Track AM 

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 11:00   am Managing Acquirer Risk: The Visa Global Acquirer Risk Standards Seven Things You Should Know About Emerging Technologies, Risk, and Becoming Future-Ready
 11:50   am Payment Pirates: Fighting Launderers on the Digital High
Presented by Verisk G2
Attract and Retain Strong Teams
Presented by Green Rhino
 12:05   pm The Latest Compliant Surcharging/Cash Discounting
Solutions, and What You Need to Know!
Chargebacks: Win or Lose?
 12:55   pm Lunch & Networking

Tactical Track PM

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Practical Track PM

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 2:10   pm CBD in Payments What Is Rolling Down the Capitol Hills: A Government Relations Panel
 3:00   pm
What Are We Really Paying When We Shop Online? The Rising
Threat of Eskimming and What to Do About It
Presented by SecurityMetrics
Deep Thoughts with Jim Bibles, Presented by Aperia
 3:20   pm Nacha – TPS Risk Management: Am I Doing It Right? Visa Direct: Real-Time Money Movement Trends and Opportunities
 4:05   pm Networking Break

Closing Speaker

 4:50   pm Whistleblowers Wanted: How U.S. Regulators Harness the Power of Whistleblowers to Expose Payments Fraud
and Supercharge Their Enforcement Actions
 5:30   pm
Opening Reception
MAC's 25th Anniversary Party
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Day 2 Agenda - March 2*

MAC's second day continues with more tough choices on which sessions to attend. This means MAC can offer more content than ever and gives you a chance to let multiple team members experience Level Up.

There will be time to move between rooms after/before every session.

 7:30 am Pre-Event: Coffee Connect during breakfast

Opening Speaker

 9:15 am Keynote: Examining Social Impacts: Financial Transactions and Human Trafficking

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 10:15 am Assembling the Compliance and Identity Verification Puzzle
Presented by Trulioo

Tactical Track AM

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Practical Track AM

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 10:30 am Networking Break
 11:00 am What’s New at Mastercard? An Update on New Rules,
Trends and Crypto
Fireside Chat: Dos and Don’ts in the Surcharging/Cash
Discounting Space
 11:50 am 3DS 2.0 and Beyond - Fireside Chat
Presented by PAAY
Partner Session - Details TBA
 12:10 pm Synthetic Identities & Entities — Chasing Fraudulent Ghosts
Discover Global Network: Gaming Program and Risk Monitoring
 12:55 pm Lunch & Networking

Tactical Track PM

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Practical Track PM

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 2:10 pm Reputation Risk: Past, Present, and Future Nacha – Third-Party Sender Roles and Responsibilities
 3:00 pm

Increasing Merchant Lifetime Value: Delivering Enhanced
Security Capabilities Reduces Merchant Churn and
Dramatically Enhances Overall Recurring Revenue
Presented by Sysnet

Legal Quick-Hit on Payments as a Service, BNPL, and Other Developments
Presented by Venable
 3:10 pm Payment Facilitation: Is It Right For You? Rapid Dispute Resolution Global Adoption and Readiness
 3:55 pm Networking Break

Closing

What Hackers Know About Your Profile

 4:00 pm The Future of MAC

Day 3 Agenda - March 3*

MAC's third day is view into the future with sessions focused on hot topics and what's next. We end things with the traditional MAC Round Table Discussion. Payment Members swap trends seen, share cases, and discuss best practices. Peers offer assistance and possible solutions... or a common insight. The collaborative spirit shines bright on Day 3. 

Tactical MAC 

  9:15 am Visa High-Brand Risk Merchant Registration Requirements
 10:00 am A Whole New World: The FTC After AMG and a Fresh CFPB
 10:45 am Networking Break
 11:15 am The Aggregated Future of Buy Now Pay Later
 12:00 pm Lunch & Networking
 12:30 pm MAC's Famous Round Table Discussion
  1:15 pm Good-Bye - See you at Level Up 23

*The agenda is subject to change.

Session Descriptions

(Listed in alphabetical order) 

Click here to download the PDF Agenda. 

3DS 2.0 and Beyond - Fireside Chat
Presented by PAAY
     
Wednesday, March 2nd, 11:50 am, Tactical Track
Speakers:
      Yitz Mendlowitz: CEO - PAAY
     Jacob Bennett: SVP Processing Operations - Signature Payments
In this session, ISOs will receive actionable insights for growing their business; demonstrate to their acquiring banks that they are taking the necessary steps to fight fraud; and gain a deep understanding of 3-D Secure for 2022 and beyond.


The Aggregated Future of Buy Now, Pay Later

     
Thursday, March 3rd, 11:15 am, Tactical Track
Speaker:
     Sam Mahony: Marketing Manager, APEXX Global
The BNPL landscape comprises a handful of global players and a long tail of highly localized providers with dramatic variability in the products offered across regions and markets. Without proper orchestration, merchants offering multiple BNPL solutions at checkout face significant integration, maintenance, and operations overhead to manage 1:1 settlement and reconciliation sources. BNPL consumers are more product sticky than with other types of payment methods, with stark differences in preferred methods between demographic groups.

Assembling the Compliance and Identity Verification Puzzle
Presented by Trulioo

     Tuesday, March 1st, 10:00 am, Main Stage
Speaker:
     Kiran Kumar: Director & Product Manager - Trulioo
Integrating effective compliance and identity verification programs requires expertise and the ability to scale globally – no small feat in today’s borderless and interconnected digital world. 
When companies pursue identity verification and compliance on their own, they face an uphill battle in piecing together multiple data sources and disjointed technologies. Trulioo instills confidence in its clients – across the world, in different industries – as it assembles these disparate pieces to form a cohesive global consumer and business verification strategy.

Attract and Retain Strong Teams
     
Tuesday, March 1st, 11:30 am, Practical Track
Speaker:
     Liz Pike: President and Managing Director - Green Rhino Recruitment

Whether you call it the Great Renegotiations, the Great Resignation, or the Great Realignment, everyone can agree that the pandemic has left the employment landscape tumultuous and confusing. Please join Liz Pike as she reviews

  • What could be causing your organization's challenges internally
  • How to implement strategies and processes that will help you thrive
  • How to create a healthy and inviting workplace
  • What a realistic post-covid work structure looks like

The Biggest Topic In Cannabis Today: Delta-8 THC
Presented by LegitScript
     
Tuesday, March 1st, 10:15 am, Tactical Track
Speaker:
     Nydelis Ortiz: Sr. Manager, Merchant Monitoring - LegitScript
Ever since the Drug Enforcement Administration signaled in late 2021 that delta-8 THC is not a federally controlled substance, merchants in the cannabis space have been hoping that the compound will open up new, legal revenue opportunities not currently extended to the more common THC cannabinoid, delta-9. The discussion has injected both excitement and uncertainty in the cannabis space, leaving many payment service providers wondering where they stand. In this flash session, we'll review what delta-8 THC is, why it may be permissible for sale in some jurisdictions, and what you need to know from various regulatory perspectives before you consider onboarding merchants who sell it.

CBD in Payments
   
 Tuesday, March 1st, 2:10, Tactical Track
Speakers:
     Travis Chrisman: CEO - Coastal Pay
      Melissa Marsal: EVP/Chief Operating Officer - West Town Bank & Trust
     Chris Dryden: Managing Partner - Global Legal Law Firm
     Justin Fischer: CEO & Co-Founder - PayScout
The CBD industry is one of the fastest-growing markets to date, yet still faces challenges with stable card processing. This discussion will cover both compliance and regulations to help you navigate through the challenges of processing for the CBD industry and the constant evolution within that space.

Examining Social Impacts: Financial Transactions and Human Trafficking
     Wednesday, March 2nd, 9:15 am, Main Stage
Speakers:
     Dr. Stacie Petter: Ben H. Williams Professor of Information Systems and Business Analytics - Baylor University
Human trafficking is a global, multibillion-dollar industry in which individuals are compelled to work or perform services through force, fraud, or coercion by individuals, organizations, or nations. This presentation will describe the various business models and financial transactions that occur in the context of human trafficking. We will offer examples of financial and technology policies and discuss if and how these policies reduce risk or harm in the context of human trafficking. MAC members will also learn about ways to support additional research and efforts in the fight against human trafficking.


Fireside Chat: Dos and Don’ts in the Surcharging/Cash Discounting Space
     Wednesday, March 2nd, 11:00 am, Practical Track
Speakers:
      David Leppek: Executive Payment Consultant - StatementIQ
      Jonathan Razi: CEO - Cardx
Bismarck said that fools learn through their own experience and the wise learn from other people’s experience. Join David Leppek and Jonathan Razi, the first two industry participants to launch surcharging programs back in 2013, in a fireside chat as they discuss what their (sometimes hard-won) experiences taught them about payments innovation. They’ll cover the evolution they’ve seen in surcharging since the rules were introduced, their predictions for the next several years in this space, and answer audience questions. Hopefully you can learn from their dos and don’ts as you navigate this market too!

The Latest Compliant Surcharging/Cash Discounting Solutions, and What You Need to Know!
   
 Tuesday, March 1st, 12:10 pm, Tactical Track
Speaker:
      David Leppek: Executive Payment Consultant - StatementIQ
      Jonathan Razi: CEO - Cardx
      Mark Passifone: VP of Partner Sales - Clearant
     Morgan Harrison: Attorney - AGG
Pricing models designed to help absorb the costs of taking plastic payment have evolved over time and differently in various regions.  This panel of subject matter experts will explain how they’ve crafted successful compliant products and helped alter the landscape of the U.S. market. Learn what it takes to offer surcharging and cash discount solutions today and understand what might be on the horizon for such pricing models tomorrow.

 
Legal Quick-Hit on Payments as a Service, BNPL, and Other Developments
Presented by Venable
      Wednesday, March 2nd, 3:00 pm, Practical Track
Speaker: 
     Andrew Bigar: Partner - Venable
Learn about the most innovative payment developments and their emerging regulatory and compliance demands. In this quick-hit, Venable partner Andrew Bigart will explore legal and practical issues facing popular models, including Buy Now, Pay Later (BNPL), Payments as a Service (PaaS), and marketplaces. 

Nacha - TPS Risk Management: Am I Doing It Right?
     Tuesday, March 1st, 3:20 pm, Tactical Track
Speakers: 
     Jordan Bennett: Senior Director, Network Risk - Nacha
     Pam Rodriguez: Chief Operating Officer - SFE
Third-Party Senders (TPSs) are an integral part of the ACH Network. Each TPS brings payments expertise and solves a payments problem for their customers. They also play an important role in keeping the network safe for businesses and consumers. TPS obligations are documented in the Nacha rules. In this session, Jordan and Pam will discuss what is expected of a TPS–from understanding and mitigating risk, to documenting their processes and procedures, to auditing and reviewing the systems they've created.

Nacha - Third-Party Sender Roles and Responsibilities
     Wednesday, March 2nd, 2:10 pm, Practical Track
Speakers:
     Jordan Bennett: Senior Director, Network Risk Management- Nacha
This session includes Rules updates from Nacha including the new Third-Party Sender Roles and Responsibilities Rule which will become effective on September 30. The Rule addresses the existing practice of Nested Third-Party Sender (TPS) relationships and makes explicit that each Third-Party Sender is required to conduct a risk assessment. In addition to these two areas of focus, the Rule change helps clarify the roles and responsibilities of TPSs and their Financial Institutions. Jordan will go into the nuances of 2022 the Rules changes so your organization is prepared for implementation.    

P
ayment Facilitation, Is It For You?
     
Tuesday, March 1st, 3:20 pm, Tactical Track
Speakers:
     Moderator: George T. Malesky: Vice President | Sales Manager - Chesapeake Bank
     Sandra Blair: CEO - Payverse
     CJ Schneller: SVP, Risk and Compliance - MerchantE
     Manpreet Singh: President and Co-Founder - Payscout 
Hear from three industry veterans, coming from varied entities in the industry, the best ways to evaluate if Payment Facilitation is an appropriate venture for your business.

Rapid Dispute Resolution Global Adoption and Readiness
     
Wednesday, March 2nd, 3:20 pm, Practical Track
Speakers:
    Neil Neil Baquiran: Global Product - Visa Direct
Rapid Dispute Resolution has been activated for most global Visa issuers, and seller adoption continues to grow. Our session will discuss the benefits that RDR brings to the payments ecosystem, we will share some metrics focused on the products performance to date and we will discuss the strides all payments ecosystem stakeholders are making to implement the product globally, including Verifi, Visa, Sellers, Issuers and the acquiring community.   


Reputation Risk: Past, Present, and Future

     Wednesday, March 2nd, 4:50 pm, Main Stage
Speaker:
     Brian Jones: General Counsel - Merrick Bank
The discussion will focus on how to define reputation risk; how it means different things to different audiences; how bank regulators have viewed reputation risk over the last 30 years; and how one might approach managing reputation risk in one’s individual business, market, and regulatory environment.

Seven Things You Should Know About Emerging Technologies, Risk, and Becoming Future-Ready
     Tuesday, March 1st, 11:00 am, Practical Track
Speaker:
     Dr. Mark Nelson: Executive Director - MAC
When it comes to emerging technologies and business innovations, sorting facts from fiction can be difficult. New technologies bring new risks. How can we make better choices about when to jump into new technology and can learning how to do so help us manage other types of risk better as well?  This session looks at techniques for understanding emerging technologies and mitigating the risks associated with them.  The session will examine the migration of technologies from "future big idea" to "yesterday's old news" and provide some practical lessons for managing the related risks. The goal is to demystify emerging technology and provide attendees with some proven tools and adaptive strategies for becoming more future-ready in a quickly changing world.


Synthetic Identities & Entities—Chasing Fraudulent Ghosts

     
Wednesday, March 2nd, 12:10 pm, Tactical Track
Speaker:
     Steve Lenderman: Director, Strategic Fraud Prevention - ADP
During this session, we will review the underlying data points that build financial identities; the data sources that aggregate them; and how fraudsters can leverage this to create synthetic identities, and entities to commit numerous frauds including immigration, medical, financial and political.

Visa High-Brand Risk Merchant Registration Requirements
     Thursday, March 3rd, 9:15 am, Main Stage
Speaker: 
     Natalia Kleschevnikova: Program Manager: Global Brand Protection Program - Visa
Learn the latest about Visa’s registration process requirements for high-brand risk merchants, including recent updates, enhancements, and which merchant types must be registered.

What Are We Really Paying When We Shop Online? The Rising Threat of Eskimming and What to Do About It

Presented by SecurityMetrics
     Tuesday, March 1st, 3:00 pm, Tactical Track
Speaker:
     John Bartholomew: SVP of Technology - SecurityMetrics
E-commerce skimming impacts thousands of online retailers and results in the loss of millions of dollars. John Bartholomew (SVP of Technology), will use data from over 200 forensic investigations to show why eskimming is on the rise and the technical and financial threats of eskimming and formjacking. He will cover how hackers are developing more sophisticated eskimming techniques, including a new way that cyber criminals are hacking iframes that are undetectable by current security tools. Finally, John will give a critical overview of the benefits and limitations of current security solutions to eskimming and explain how they are able to detect new trends in iframe hacking.

What Is Rolling Down the Capitol Hills: A Government Relations Panel
     Tuesday, March 1st, 2:10 pm, Tactical Track
Speakers:
     Host: Chris Geron: VP, Global Client Security - Elavon
     Jon Genovese: VP of Regulatory Compliance - MerchantE
     Scott Talbot: SVP Government Relations - Electronic Transactions Association
Industry lobbyists in Washington D.C. and the acquiring community highlight what is really happening at the Federal and State level impacting the payments industry. Key topics to be covered include USA politics, real time sales tax collection, tax on interchange, beneficial ownership, Buy Now Pay Later, money transmitters, crypto, Fintech, privacy, data security and Canada. Time will be left at the end for audience questions.

What’s New at Mastercard? An Update on New Rules, Trends, and Crypto
      
Wednesday, March 2nd, 11:00 am, Tactical Stage
Speakers:
     Caroline Van Ryn: Vice President, Franchise Innovation - Mastercard
     David Press: Director - Franchise Management Program - Mastercard
     Jonathan Trivelas: Vice President, Brand Performance Team - Mastercard
Mastercard’s Caroline Van Ryn, David Press, and Jonathan Trivelas will discuss a variety of topics, including Mastercard’s strategy with cryptocurrency, card testing, and the latest trends seen in the BRAM and GRIP Programs.

Whistleblowers Wanted: How U.S. Regulators Harness the Power of Whistleblowers to Expose
Payments Fraud and Supercharge Their Enforcement Actions

     Tuesday, March 1st, 4:50 pm, Main Stage
Speaker:
     Mary Inman - Partner & Head of International Whistleblower Practice - Constantine & Cannon
In the wake of the 2008 financial crisis, Congress passed the Dodd-Frank Wall Street Reform Act, which empowered whistleblowers with information about violations of U.S. securities laws. It also informed whistleblowers of the Foreign Corrupt Practices Act. This allowed them to file a tip with the SEC’s Office of the Whistleblower and receive a mandatory award of between 10 to 30 percent of any fine imposed as a result of the whistleblower’s original information. Ten years on, the SEC’s whistleblower program is an unqualified success and has inspired other agencies in the U.S. and abroad to adopt similar measures. In this session, veteran whistleblower lawyer Mary Inman will provide an overview of the U.S. regulators–including the IRS, SEC, CFTC, and now FinCEN–who proactively solicit and pay for valuable whistleblower tips. They effectively deploy this information to unlock, unwind, and prosecute various payments frauds. Ms. Inman will provide case studies of prominent payments fraud cases triggered by whistleblower tips. She will also offer practical advice on how organizations can create a culture in which whistleblowers feel safe to speak up internally about wrongdoing so that scandals and crises can be averted.