Looking for a quick answer to a common question about MAC? You have come to the right place!
Have a question about something at MAC? This MAC-FAQ is a good place to start. Developed by our committees, it contains commonly asked questions submitted to one of our email addresses. Have a question that is not on this list? Then please contact us and a staff member or volunteer will get back to you!
This is an ever-evolving and improving page. If you see a way that we can improve this page, please let us know.
Membership Changes & New Memberships
- How do I add a new team member?
If you are listed as the Primary Contact or have been given Management Access, you can add team members to your organization's membership via your Member Compass.
You can find detailed instructions by clicking this link - click here.
- How do I remove a team member?
If you are listed as the Primary Contact or have been given Management Access, you can remove team members via your Member Compass.
Note: If the individual has left your organization and hasn't joined another, they may be eligible to become wishes to become an Interim Member. Please have them reach out to use with their personal email address and a request at [email protected]
You can find detailed instructions on removing the team member by clicking this link - click here.
- I'm no longer at my organization but I want to keep my membership going. What are my options?
MAC offers an 'Interim Membership' to those individuals between organizations. If the outgoing individual would like to continue as a member with limited benefits and are no longer at a qualifying organization then you or they may request an update by emailing us at [email protected] and providing a new email address.
- My organization has a membership, how do I join MAC?
My organization is a member, how come I'm not listed?
MAC memberships are at the organizational level with individuals being members under the membership umbrella. This means that in order to receive MAC member benefits, you will need to become a member. There is only one membership dues invoice which is paid annually. For most organizations, this means an unlimited number can be added as needed. The exception is those smaller organizations with 2 or fewer members who can add members but may be moved up to the unlimited option.
If you don't see yourself listed, please click the Join button or follow this link to join - click here.
- My organization just applied for membership. How come I don't see any benefits yet?
MAC volunteers on the Membership Committee review and approves all new members to verify their information. This typically takes up to 48 hours but depends on response time from the applicant. During this time, you will have limited membership including event discounts and the ability to register for upcoming events.
- Why can't I change my email address?
Why can't we set up a generic member or email address?
MAC memberships are tied to your company which has been validated and approved for a MAC membership. This means MAC requires a valid work email address to be tied to your membership. MAC does not allow generic (i.e. [email protected] or [email protected]) email addresses.
These practices are similar to KYC and underwriting best practices many of our members use in their day-to-day operations.
If you are trying to change your email address to a personal email because you left the organization, please email us your request at [email protected]
- Why can't I change the company I'm listed under?
I changed jobs, what do I do now?
Because MAC memberships are set at the organizational level, updating an individual's company requires a MAC Admin.
If you are changing to an organization that is MAC member, please email us at [email protected] to request a change. Please include your new email address and title.
If you are changing to an organization that is not currently a MAC member AND you have already transitioned (with a working email), please join as a new member. You can do so at this link - click here. If you haven't changed yet or expect a longer transition time, please email us at macmember.org with your personal email address and a request and we'll transition you to an Interim Membership until you are ready.
- My team is hiring. How do I post a Career Opportunity?
MAC is filled with amazing members who obviously care about fighting fraud, educating themselves, and improving those around them. They make a great pool of candidates. Using the MAC Alert System, you can send an email to all members with your job post.
You can find detailed instructions on posting a Career Opportunity by clicking this link - click here.
Member Alert System
- Where can I go for more information about the MAC Alerts system?
There is a whole separate page to answer every question you may have regarding the MAC Alerts system. You can find it by visiting this page - click here.
- Why am I not receiving any of those MAC Alerts I hear so much about?
Fraud Alerts, Agent/ISO Inquiries, MATCH, and Merchant Information Request are four Alerts that are role-based and can only be accessed by those who carry risk and work with risk and fraud on a day-to-day basis. If you feel like your organization or yourself should be receiving these types of Alerts please contact us at [email protected]
- So many emails! How do I stop receiving so many of those Alert emails?
Of course! We understand that receiving so many alert emails can be overwhelming especially if you don't need to receive fraud alerts. You have two options to reduce the amount received:
1. You can update your Alerts settings to receive the emails in one bundle. [details in this section are under construction]
2. Request to reduce your member rights level to a Standard Membership by sending us an email at macmember.org. Standard Memberships still receive Career Opportunities, Upcoming Events, and Ask MAC Member emails. You won't receive Alerts [Fraud], Merchant Information Requests, and Agent/ISO Inquiry.
Last updated: May 4, 2021